These Terms of Service ("Terms") govern your access to and use of the website and services provided by theSnugglePrints ("we", "us", "our"). By using our website or placing an order, you agree to be bound by these Terms.
1. Services
We offer AI-generated pet portraits, photo books, and related personalised products. You upload a photo of your pet (and optionally a description or storyline), we generate a custom artwork or photo-book design, and upon your approval and payment, we print and ship the product to the address you provide. We ship to customers within India and to a growing list of international destinations.
2. User Accounts & Eligibility
You must be at least 18 years of age to place an order. By using our service, you represent that the information you provide is accurate and that you have the right to upload any images you submit.
3. Orders & Payment
- Prices are shown in INR (₹) for customers in India and in USD ($) for international customers, based on the country we detect from your location. Prices include applicable taxes unless noted.
- Payments are currently processed via Razorpay (INR) for all customers, including international orders. PayPal-based USD checkout is launching soon for international customers.
- Indian GST is included for orders shipped within India. For international orders, the product may be subject to local VAT, sales tax, or import duties on delivery — see our Shipping Policy for how we handle these.
- Orders are accepted only after successful payment. We reserve the right to refuse or cancel any order at our sole discretion (e.g., suspected fraud, payment failure, or inappropriate content).
- You will receive an order confirmation email with a reference number (e.g., PET-YYYYMMDD-XXXXXX).
4. Intellectual Property
You retain full ownership of the original photos and descriptions you upload. By uploading, you grant us a non-exclusive, royalty-free licence to use your image and content solely to generate, print, and deliver your custom art. The final artwork we generate is licensed to you for personal, non-commercial use. All trademarks, logos, and website content are owned by theSnugglePrints.
5. Acceptable Use
You agree NOT to:
- Upload images you do not own or have rights to
- Upload images containing minors in an inappropriate context, nudity, violence, or hate content
- Use our service for any unlawful or fraudulent purpose
- Attempt to reverse-engineer, scrape, or overload our systems
6. AI-Generated Content
Our AI (Google Gemini — Nano Banana) produces original illustrations based on your uploaded reference. While we aim for strong likeness, AI output is probabilistic — minor variations from the reference are normal and expected. You will always preview the generated artwork before payment, and may regenerate it as part of the same session if not satisfied. Once payment is made, the chosen artwork is considered approved for print. For Photo Books, we additionally share a draft with you for review before sending the final file to print.
7. Shipping & Delivery
Please review our Shipping Policy for timelines, country coverage, and how we handle customs duties on international orders.
8. Refunds & Cancellation
Because every product is personalised and you approve a preview before paying, orders cannot be cancelled once payment is made. Eligible defective or damaged products are replaced or refunded as described in our Refund & Cancellation Policy.
9. Limitation of Liability
To the maximum extent permitted by law, our liability for any claim arising from your use of the service is limited to the amount you paid for the relevant order. We are not liable for indirect, incidental, or consequential damages.
10. Indemnification
You agree to indemnify and hold us harmless from any claim arising from your breach of these Terms or your misuse of the service (including uploading content you don't own).
11. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms or your use of our service — whether you are based in India or internationally — will be subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka, India.
13. Instagram Messaging Service
theSnugglePrints operates an Instagram business account (@thesnuggleprints) and uses the Meta Messenger Platform API to receive and respond to Instagram Direct Messages (DMs) sent to that account. By sending us a DM on Instagram, you agree to the following terms regarding how those messages are handled.
- What triggers a response: When you send a DM to @thesnuggleprints, our system receives your Instagram username, your account ID, and the text of your message via the Meta Messenger Platform webhook.
- Automated AI replies: Your message is processed by an AI assistant (powered by Anthropic Claude via the Emergent LLM platform) which generates a reply based solely on the business information and instructions we have configured. The AI does not have access to your account beyond what you share in the conversation.
- Human review: Our team can review all DM conversations at any time in our internal customer management system. Certain trigger words (e.g. "refund", "complaint") cause the AI to pause automatically and flag the thread for a human to respond.
- Reply format: Automated replies may be sent as multiple short messages in sequence to simulate a natural conversation. There is no charge to you for receiving these messages.
- Opt-out: You can stop receiving automated replies at any time by replying "STOP", by blocking our account, or by emailing contact@thesnuggleprints.com and requesting to be removed.
14. Data Collected via Instagram DMs
When you message us on Instagram, we store the following data in our secure database (hosted on MongoDB Atlas):
- Your Instagram username and account ID
- The full text of messages you send to us and our replies
- Any additional information you voluntarily share (e.g. your pet's name, your email address, a shipping address for an order)
- Timestamps of each message
We do not:
- Access your Instagram profile, photos, followers, or any data beyond what you directly send us
- Send unsolicited DMs or marketing messages via Instagram
- Sell, rent, or share your message data with any third party for advertising or marketing purposes
- Store your Instagram password or any authentication credentials
Retention: Instagram message data is retained for a maximum of 90 days from the last message, after which it is automatically deleted. If your conversation is linked to a confirmed order, associated order records are retained for up to 7 years as required by Indian tax law.
15. AI Processing of Messages
To generate automated replies, the text of your most recent message and a limited history of the current conversation (up to 20 messages) are sent to the Anthropic Claude API via the Emergent LLM platform. Anthropic processes this data in accordance with their Privacy Policy. We do not use your conversation data to train any AI model. The AI is given only the business instructions we configure and the conversation context — it has no access to any of your personal accounts or external data.
16. Meta Platform Compliance
Our use of the Instagram and Messenger APIs is governed by the Meta Platform Terms and the Meta Developer Policies. We only request and use the following permissions:
- instagram_basic — to identify the Instagram account linked to our Facebook Page
- instagram_manage_messages — to receive and send Instagram Direct Messages for customer support
- pages_show_list — to identify our connected Facebook Page
- pages_read_engagement — to read Page information
- pages_manage_metadata — to manage our Page's webhook subscriptions
These permissions are used solely for the purpose of responding to customer enquiries via Instagram DM. We do not use them for any other purpose.
17. Data Deletion — Instagram
To request deletion of all data associated with your Instagram account, please follow the instructions on our Data Deletion page. Requests are processed within 14 days. You can also revoke our app's access to your account at any time by going to your Instagram Settings → Security → Apps and Websites and removing theSnugglePrints.
18. Changes to Terms
We may revise these Terms at any time by posting the updated version on this page. Your continued use of the service constitutes acceptance of the revised Terms.
19. Contact
Questions? Email contact@thesnuggleprints.com.